Refund policy

We hope you love your purchase, but if you need to return an item, please read the information below carefully.

Online Orders – Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods.

To be eligible for a refund:

  • Items must be unused and unopened

  • Items must be returned in their original, resalable condition

  • Items must be returned within 14 days of notifying us of cancellation

Once we receive and inspect the returned goods, a refund will be processed to your original payment method.

We want you to be happy with your purchase. Please review our return policy below.

Opened or Used Items

For hygiene and resale reasons, we cannot accept returns or offer refunds on:

  • Opened reed diffusers

  • Used fragrance products

  • Any item that has been unsealed or used beyond reasonable inspection

If an item has been opened or used, we reserve the right to refuse a refund or make a deduction for loss of value, as permitted under the Consumer Contracts Regulations 2013.

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Photographic evidence where possible

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund where goods are confirmed to be faulty.

Return Shipping

Unless an item is confirmed as faulty, return postage costs are the responsibility of the customer.

How to Initiate a Return
All returns must be initiated by contacting us first. Please reach out to our customer support team with your order number and reason for return, and we will provide further instructions.

We reserve the right to refuse returns that do not meet the above conditions.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at getlimpia@icloud.com Please note that returns will need to be sent to the following address: Get Limpia, 205 High Street, Bradford, BD6 1JU

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at getlimpia@icloud.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at getlimpia@icloud.com.